I placed an order with amazon india on 9-dec-2017 and when i tried to track the shipment, i was informed that the seller has not provided the tracking details but it has been shipped on 9-dec-2017. I was asked to contact the seller via email through amazon complaint portal on 10-dec-2017 wherein i had asked for the tracking details and received an email from amazon stating that within 2 business days i will receive a response from the seller. It was so sad and shocking that even after 4 days i didn't receive any reply to the email nor the tracking details.
When i contacted amazon india, the representative ms. Jonajenifer s was not only rude but was trying to support the seller by saying that i had to wait till may be 20th dec. To receive the item or wanted to know if i wanted to cancel the order after waiting for almost 1 week for the query as to why the seller didn't reply to me even after 4 days. Instead of providing me a resolution she went on to say that amazon doesn't have any tracking details as the seller has not provided it to amazon either. She even went to the extent of saying that i could report her rude behavior with the supervisor when i asked to talk to high official.
When i spoke with the supervisor (Female), she told me that she would call up the seller and provide me with the tracking details and after an hour or so i received an email which amazon had sent to the seller asking him to get in touch with me and till now there is no response from the seller bapistore nor the tracking details from amazon so far.
Having paid the amount i feel cheated and harassed both by the seller and amazon india. I am given to understand that the seller seems to feel that he is giving me the product free of cost and he can take the liberty of dispatching it at his leisure and not provide the tracking details. I am sure that the seller has not even dispatched the product even after almost 1 week and both the seller and amazon are trying to hide this info. From me and that is why they are unable to provide me with the tracking details.
It is so sad and unfortunate that having paid the amount i had to wait to receive the product from this kind of seller who i feel thinks that he is my boss and has the feeling that he can cheat and harass the customers in this way.
I will have to may be go legally and report this in all the media including fb, twitter etc. For cheating and harassing me both by the seller bapistore and amazon india. Was this information helpful? | 
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