Amazon India — defective bosch turbo core

Address:

122001

I have purchased boschh turbo core kp-35 005 on dated 06.01.20 from amazon and my order id is[protected], the product is motor part and i did installation on my car within couple of days on receipt of items. After running few kms it found that product is defecting and its seal is leaking engine oil. On inspection car mechanic informed me that there is no possible repair of product and new part have to be put on car after removal otherwise car would be dead.

To install the product following expenses i have made from my pocket:

Oil cost: 1500
Oil filter: 375
Labour charge: 1500/-
Misc (Cleaning of intercooler/pipes and other small parts etc.): 150

The cost of product is 2600+200 delivery charge whereas installation in car cost me 3500/- approx.

Later on i opted for refund option as no replacement was there on amazon, however, for refund first i have to taken out the defective part from car and put new one from that place and for that cost i bear during installation of defective product have to shell-out again from my pocket for re-installation or removal as well.in such case my car would dead till i didn't found suitable replacement from other place. Hence, in such case i don't have option other than to live with defective product.

I have tried all possible way to approach customer care executive of amazon though they are simply denying and saying that there is refund or replacement policy and re-installation of product is not their responsibility. I have offered that car can bring to their designated garage to verify oil leakage and their they can put perfect part on the car on their cost as its impossible to send the defective unit till replacement is not available.

I am waiting for their response which was pending since last week.