Amazon India — Got broken micromax led tv which amazon is not picking up for return/replacement

Address:	Lucknow, Uttar Pradesh, 226012
Website:	www.amazon.in

I m pradeep singh from lucknow.

L ordered micromax 43t7670fhd amazon fulfilled led tv on 8-10-16 and recived the tv in morning of 16-10-16 of rs. 21990, whose screen was totally broken on 16-10-16. i made complaint immediately to amazon they said for replacement;

Five days gone daily i call them 5-6 times to get tv pickedup, every time i call they say it will be done in next 24 hours, but it never got done.

Now they are neither realising my replacement tv nor giving refund, they say it will be given only after picking up defective tv, which they are not picking up.

I asked them to give me the number of the courier which will come to pickup they say they dont have. asked for self dropping centre they say they dont have them.

Please help me.
Order id[protected].
Phone no. registered with amazon [protected]
Registered id - pradeep. [protected]@gmail.com