[Resolved]  Amazon India — pick up never done for return

Jan 17, 2020

Amazon India Customer Care's response Reference No. – 6572
We have perused the complaint received from Ms. Annie ("Complainant").

We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number.

You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account.

We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert.

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.

The above cited reference number may be quoted in the reply.