Amazon India — regarding refund, amazon india, order id #[protected]

Address:

Ahmedabad, Gujarat, 380006

Mail:maulik. [protected]@gmail.com
Order id:#[protected]
Vendor:amazon india

First amazon executive denied to give warranty of my phone.
Then i requested refund for same product.in that mail chain i received that my refund will be credited by 12th september.
Then i again wrote on same mail thread that i didn't received my refund.
Then i got reply from amazon that you need to return product first, confirm if you want to return. I agreed on that mail and i sent confirmation on product return.

Then still i didn't got any reply.
Then i was so frustrated, i called amazon customer care.
One of executive said me that amazon executive had given you a wrong information. No refund will be credited in your account.
My point is
How can they give wrong information. First they agreed on refund then they only denied to give refund. If i am not applicable for refund then they directly could say no to me. But amazon is making fool to customer care.
Now they are not giving me reply for this. May be they blocked me.

""
Mail from amazon customer care,
Message from customer service
Hello maulik,

I can understand that you are concerned regarding the refund of the order #[protected].

I sincerely apologize for the inconvenience caused. We certainly do not want our customers to experience with such issues.

As per your request i've requested a refund of rs.8, 999.00 to your original mode of payment.

The refund will be credited to your original mode of payment within 3-5 business days that is by 12 th september 2017.

You can see your refund requests here -

http://amzn.to/2qbtZK9

Please be rest assured that your issue will be resolved at the earliest.

We appreciate your patience and understanding in this regard.

I hope that i was able to assist you. We look forward to see you soon.

Thank you for being a valuable customer of amazon.

Have a nice day.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Debashish
Amazon.in
"

Now they denied to give me refund.