Amazon India — Wrong information with false tracking status update by customer care executive

Address:	Mumbai City, Maharashtra, 400053
Website:	www.amazon.in

This complaint is regarding my recent order for Haier Fully-automatic Top-loading Washing Machine order number[protected] from amazon.in which was placed on 2nd October 2016 and was about to get delivered on thursday i.e 6th October 2016 but i rescheduled it to get delivered on saturday ( 8th October 2016 ) between 8 am to 1 pm as i get weekend off from office. I waited till 5 pm that day, but i didnt get my product delivered and i decided to talk to amazon customer service. Customer service guy regretted for the delay and managed to convince me that i ll get my product delivered by 10 am next day morning and intentionally updating wrong status as delay delivery on customer request. Next day morning till 11.30 am no delivery nor any status update. I again called to amazon customer service and he assured me that i will get my product delivered by 3 pm and status immediately updated as out for delivery. Till 4:30 pm no delivery and i had to call customer service center again. After so much of high tones talk he assured me that he will make product delivered by 6 pm. I patiently waited till 7:30 but got really irritated when i received text sms on my cell that product cannot be delivered as customer was not available. This annoyed me so much and i again decided to talk to customer service. He talked to me and i request him to cancel my product and initiate refund asap and he transferred my call to the concerned department, there the guy told me that the product didnt reached mumbai as it got damaged while in transport and has already returned back to banglore on 6th of october ( making stories ) and saying that they have have informed me via email about the incident delay, (i have asked can u send me email screenshot but he ignored it) and he again transferred my call further and the next guy again making stories and informing me that they had attempted three times to get product delivered (they even didnt called me once and also we have cctv cameras installed in our society). And finally status is been updated as customer refused delivery. LOL. This is a serious issue and should be exposed highly and socially shared.

1) Wasted my weekend waiting for product to get delivered staying at home continuously for 2 days during the festival.
2) false commitment by customer care executives (all of them).
3) intentionally updating wrong tracking status as "delay delivery on customer request", which i haven't.
4) making false stories that product ll get delivered within one hour... product didnt reach mumbai only it got damaged while in transport and had to returned back to banglore, , , we have attempted thrice to get ur product delivered but u where not at home.
5) updating false update that customer refused delivery.

plz look into this matter seriously.

Regards
Sumit Bhattar
+91-[protected]