Ambank Group — Inefficient system

Address:

Jalan sagunting kota kinabalu

I received a call from ambank to go to the bank to update address for ammetlife account. I asked for other options as a bank visit just for address updating is inconvenient and unnecessary (covid). So i went and took 15min to find parking under hot sun just to wait outside the bank for 30-40min. When i was inside i filled the form up in under 5min. No ID needed for verification. Which brings up the topic of whether it is necessary to do this physically at the bank. I had to rush back to work afterwards. On another note, I was also told that ammetlife is not ambank group, giving me the assumption its not affiliated? When it was ambank staff that sold me the insurance. I feel reluctance in services after sales.