[Resolved]  Ambank Group — refund of my housing loan that has been fully settled

Address:	50088
Website:	www.ambankgroup.com

I would like to complain on the delay of refund for my housing loan that has been fully settled on 10 july 2017. I was informed that i should get the money towards july month end but unfortunately i am yet to receive the money up until today (27 sept 2017).

I have made queries and close follow up with the team in-charge and the team keep on giving dates one after another. However, i did not get the money yet. It become worst as nobody actually take an initiative to inform me on the delay or whatever until i am the one who raise the query. I assume no one is looking into this to monitor on the refund. This is very bad services.

Please escalate this matter and refund back my money to my bank account immediately and i cannot wait to hold for another time.

This is the bad experience that i ever face dealing with bank.

Email communication is as follows:

From: joseph bosco [mailto:[protected]@ambankgroup.com]
Sent: friday, september 15, 2017 3:15 pm
To: nur azyyati bt mohd (Fin&risk/upstream)
Cc: ambank affiliate desk - housing ; fariza aini merican binti sultan uddin merican ; nickie adilah yeong binti abdullah
Subject: re: housing loan settlement[protected]Urgent!)

Dear puan,

After checking with our refund unit, due to technical error, the refund amount will be credited into your salary account this month end.
Any inconvenience caused is much regretted.

Regards
Joseph bosco
[protected] ext 81679.

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: friday, september 15, 2017 9:46 am
To: fariza aini merican binti sultan uddin merican; nickie adilah yeong binti abdullah; joseph bosco
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]Urgent!)

Dear fariza & all,

Any updates? Please help to expedite the process and refund to my bank account asap.

Thank you.

From: fariza aini merican binti sultan uddin merican [mailto:[protected]@ambankgroup.com]
Sent: thursday, september 14, 2017 4:30 pm
To: nur azyyati bt mohd (Fin&risk/upstream) ; nickie adilah yeong binti abdullah ; joseph bosco
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]Urgent!)

Dear puan,

I will check with the refund unit and will update you the outcome.

Regards:
Fariza
[protected] ext 83643

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: thursday, september 14, 2017 2:38 pm
To: fariza aini merican binti sultan uddin merican ; shahidah hanum binti baharudin ; nickie adilah yeong binti abdullah ; joseph bosco
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]Urgent!)

Dear fariza,

Pleased to inform that i have yet to receive the refund in the account as of today.
Why this is taking so long to refund in my bank account.

Appreciate your immediate action on this.

Thank you.

From: fariza aini merican binti sultan uddin merican [mailto:[protected]@ambankgroup.com]
Sent: tuesday, september 5, 2017 2:13 pm
To: nur azyyati bt mohd (Fin&risk/upstream) ; shahidah hanum binti baharudin ; nickie adilah yeong binti abdullah ; joseph bosco
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear puan,

You may check your account within this month from 7th-14th of september 2017.

The refund will be credited into your mbb a/c[protected] of rm 7, 203.94.

Regards:
Fariza
[protected] ext 83643

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: tuesday, september 05, 2017 2:04 pm
To: shahidah hanum binti baharudin ; nickie adilah yeong binti abdullah ; joseph bosco ; fariza aini merican binti sultan uddin merican
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear shahidah,

As of today, i have yet to receive the refund although i supposed it should be in my bank account by end of last month.
Appreciate if you could help on this.

Thank you.

From: shahidah hanum binti baharudin [mailto:[protected]@ambankgroup.com]
Sent: thursday, august 24, 2017 12:00 pm
To: nickie adilah yeong binti abdullah ; nur azyyati bt mohd (Fin&risk/upstream) ; joseph bosco ; fariza aini merican binti sultan uddin merican
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear puan,

Usually the refund amount will be credited into your salary account towards end of the month.

Thank you & regards
Shahidah | executive
Retail banking operations

From: nickie adilah yeong binti abdullah
Sent: thursday, august, 2017 8:52 am
To: nur azyyati bt mohd (Fin&risk/upstream); joseph bosco; fariza aini merican binti sultan uddin merican
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear cmu,

Please assist

Thanks

Regards,

Nickie adilah yeong
Strategic partnership
Ambank (M) berhad
Address: mezzanine floor, bangunan ambank group, no. 55, jalan raja chulan, 50200 kuala lumpur.
(Dl):[protected]/7646/0319/6530/6528
:[protected]@ambankgroup.com

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From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: wednesday, august 23, 2017 10:13 am
To: joseph bosco
Cc: nickie adilah yeong binti abdullah; ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear mr joseph,

Would you be able to advise when should i received the refund?

Thank you.

Regards
Nur

From: joseph bosco [mailto:[protected]@ambankgroup.com]
Sent: monday, july 24, 2017 3:43 pm
To: nur azyyati bt mohd (Fin&risk/upstream)
Cc: nickie adilah yeong binti abdullah ; ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear puan,

Yes, this is the normal arrangement. We will refund once upon the report.

Regards
Joseph bosco
[protected] ext 81679

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: monday, july 24, 2017 2:22 pm
To: joseph bosco
Cc: nickie adilah yeong binti abdullah; ambank affiliate desk - housing
Subject: re: housing loan settlement

Dear mr. Joseph,

Is this the normal arrangement? I did not expect this kind of arrangement and its quite unfair for me as i need to incur additional commitment.
And to wait at the end of next month is too long. Why it can’t be done earlier?

From: joseph bosco [mailto:[protected]@ambankgroup.com]
Sent: monday, july 24, 2017 12:38 pm
To: nur azyyati bt mohd (Fin&risk/upstream)
Cc: nickie adilah yeong binti abdullah ; ambank affiliate desk - housing
Subject: re: housing loan settlement

Dear puan,

If the settlement made within the same month before the salary deduction, that month salary deduction still in effect and we will refund it the end of next month into salary account.

Regards
Joseph bosco
[protected] ext 81679

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: monday, july 24, 2017 12:02 pm
To: ambank affiliate desk - housing
Cc: nickie adilah yeong binti abdullah
Subject: housing loan settlement

Dear sir/mdm,

I have refinanced my housing loan with petronas (Ambank) and the new bank has made fully settlement on 10 july 2017.
However, my monthly installment to ambank is yet to stop and still appear in july payslip.

Please advise.