Ambank Group — Unethical investment scheme

To Whom It May Concern
I would like to log an official complaint at one of your Fund Manager at Kampar Ambank Branch. Her name is Ms Liew and contact number is[protected]. She is very unprofessional and unethical to call herself an investment adviser. My mother by the name of Hang Yee Looi was one of her customer, she has been approaching her to invest in all sort of different fund for many years. Non of the fund has make any profit, generally we unable to discontinue the fund otherwise we would lost even greater. I have been talking to Ms Liew for many times since 2020, that my mother age has already been like 75 yo, she is not supposed to take up any even a low-risk investment fund, the money that we give her is for her saving and usage, I do not mind Ms Liew to help put that into fixed deposit or Amanah Saham which I have made very clear with her. Last year I have called to Ms Liew again and even personally went to the Kampar Ambank Branch to confront her as I noticed similar fund investment happened again. My mother personally told me that she always signed a lot of documents, she did not even know what are those documents all about, she did not even know whether did she transfer any of her personal saving to any place or not. She is illiterate, that is the reason why I told Ms Liew very clearly that any signature of investment must be sign in front of me. She did listen and when ahead again and again. When I confronted Ms Liew I demanded her to list out all the funds, fixed deposit etc that is under my mother name and joined name with me at Ambank, she has provided me the list, after sometime my mother shown me another investment letter from Ambank, this investment account wasn’t at the list she provided me earlier. Again when I called her why this account was missed out, she given the excuses that this one was because it is under individual account so she need to get consent from my mother. Isn’t in the first place when my mother and I was there in the branch, both my mother and I already consented to disclosed everything to me and why is she deliberately holding back such information? In the recent case on 4 Oct 2022, Ms Liew has giving me a call by phone, unfortunately I couldn’t pick up her call because I’m in meeting, then later at night when I call my mother, she told me that Ms Liew said I did not picked up her called, because of one of the fund has expired she need urgently to put that into another fund. Imagine an old lady at 75 yo rush all the way to the bank using her old bicycle just to signed something that again she do not understand. This is totally unacceptable, is Ms Liew or Ambank hold full responsibility on my mother safeness? Is she going to hold full responsible if any unfortunate event like accident happen to my mother? Why is the rush for this transfer and why it is require to settle on the spot? To me, at least, it shown that Ms Liew acknowledged with our previous conversation that all the new investment need my consent and present, that is the reason she bother to give me a call, but why only one missed call? We have been talking few times thru Whatapps previously as well, why not leave a message or voice message to ask me to call back urgently? Isn’t this a deliberately act to hide something or wanted to divert the excuses. Where is the bank code of ethic?
I am taking this matter seriously, I am considering her no different like a scammer but hide behind a good bank name like yourself. I am demanding an explanation from your bank on why the branch manager is allowing his/her staff doing such an unethical thing. I am also wanted to have your internal compliance team to check on Ms Liew with regards whether did she happen to mislead my mother to transfer any unauthorised fund to her personal account. I am demanding to restrict her from handling my mother profile. My tolerance and patient at her way o[censored]nethically serve the customers has reached my limit. I’m not sure how many more victims has she cheated, I am definitely have faith and confidence with Ambank management to settle this and provide me a full explanation. I will leave it to your good officer to start your internal probing.

I demand a reply from Ambank within 7 working days starting from 6 Oct 2022 on the next cause of action, failing to do so I am not hesitate to further escalate to report to BNM and police on the unethical customer service. Thanks.