Amity University — rusticated from university on seeking clarification on ugc affiliation

Website:

Amityonline.com

Respected sir/madam
I am a serving defence personnel. I enrolled myself in amity university for mca course through online mode. My enrolment no is a[protected] (El) and my registered email id is [protected]@gmail.com. Before my admission in online course i talked to the amity counselor about recognition of online programs by ugc/deb. Amity counsellor told me that process for obtaining affiliation for online courses is in progress and will be obtained soon. After my first semester exams one of my friend told me that ugc/deb doesn’t recognise any online program yet. I called the amity support team and ask clarification on this matter, they told me that they cannot provide me relevant information and advised me to post a query on student portal. I posted my concern on amity student portal and wait for their response for more than 10 days. As i am a government employee and higher education qualification have a direct bearing on my departmental promotions and future career i was concerned about recognition of my course by ugc. As the admissions of other university through distance mode were open i called amity support team again and again and sent them more than 20 mails to seek clarification on this issue. I haven’t got any revert back on my emails. I posted my query on amity facebook page. On this they fell so offended and blocked my student portal wothout even listening my side and without even informing me about this issue. I contacted amity again and again to know why my student portal has been blocked. Amity support team told me that my profile is blocked without specifying any reason and advised me to mail my concern on email id [protected]@amity. Edu. I have sent them more than 15 emails and reminder but haven’t got any revert back. On 10 jan 19 one of the amity official called me and talked to me so rudely that your profile has been blocked as you have posted your concern on amity facebook page. I told him that sir i have followed proper channel but haven’t got any response from amity officials so i have posted this on page. He was least bothered about my problem even after elaborating to him that i am a government employee and university affiliation is important for us. He rudely told me that it was a decision of amity management. I have called support several time but they haven’t attended me i have also sent them mail to seek justice but no reply from its officials. I even requested them to refund the fee if they have decided me to through out of the college for such a silly reason, but they choose to not to respond.
In short, i was rusticated from university just for asking a valid question that i think i have the right to ask as a student who has invested so much time, effort and money for my studies. Such an authoritative approach by amity officials on this case was not expected.

I request you to look into the matter and help me to get justice.

Thanks,
Yours sincerely,
Krishan kumar