| Address: | Bangalore, Karnataka |
| Website: | 560095 |
RAF NO: SMK984811(Date:02/07/2016)
RAF NO: SMK980300(Date:26/06/2016)
One key was not working. Given the device in their service center at koramangla(near sony world). While taking my device, they told the diagnostics charges of Rs:1250 are applicable. After diagnostics, they said they would call me if any additional payment has to be made, which was fine with me. I got a message by evening that the device has been serviced. The very next day while collecting the device, they asked to pay Rs:2000/- which they clearly didn't mention prior. What kind of business asks for additional money prior mentioning/quoting it? While checking the keyboard, one guy was pushing me to do it soon. Being an apple authorized service center, i just checked few keys as the guy there was pushing me and payed:Rs2000/ and went home.
(Note: Initially, I was ready to pay Rs;1250/- as mentioned by them, but they insisted and threatened me that the device won't be given until I pay Rs:2000/- . To save my time and leaving their way of doing the business to their destiny, I just paid and took the device)
However the very next day, keyboard started giving me problems. This time it is couple of other keys which were not working. Now whom should I blame this issue? Instead of just one key, now it is other keys which are not working.
When I went again to them they are asking me to pay:Rs13954.69 for replacement of the top case on the macbook pro.
In detail, this is their statement in the mail:
"Checked and found keypad not working intermittently, and few keys
responding automatically.Tried SMC and pRAM reset same issue.Tested
with known good OS-still same issue.Ran AST-All tests passed.However
observed issues in keyboard manually and customer submitted for same
issues multiple times.hence need to replace device Keyboard with Top
case enclosure which includes Battery has to be replaced to check
further.Service charges not included since customer paid in last service"
If they have done a pathetic job the first time, how they are eligble to take:Rs:2000 instead of Rs:1250?(The last line in their statement above about service charges includes only:Rs:1250)
Please understand that this is not about Rs:750, but it is about their way of doing business without communicating prior. Also making me to trip to their service center multiple times which costs me my time as well.
Also in their detailed statement above, refer the words "to check further". What does this mean? They have no confidence that the issue will be resolved even after replacing the parts. They are just doing the things on trial and error.(my view) and making the customer pay multiple times.
What I want:
I want my macbook pro returned with the original condition as on 26/06/2016 where only one key was not working, before giving to them, and return the additional:Rs:750 they have taken in the name of repair which clearly was a pathetic job. I don't even want them to pay any additional thing for wasting my time. Let them have Rs:1250 for the diagnostics which was clearly communicated and I was ok with it.
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