Amtrust Mobile Solutions — they have taken my mobile for repairing and not giving me back

On 23rd of september i gave my oppo a83 for repairing i have taken a insurance service of amtrust mobile solutions when i have purchased the mobile. My mobile brokened in accident i have gave my mobile for repairing to this complaint they told me that we will repair and return your phone in 10 working days i have still waited for 20 working days and they keep me ignoring and giving me date and date
My corrier order no is[protected]
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Dear Customer,

Greetings from Amtrust Mobile Solutions!!

We regret the unintentional delay in servicing your request. To better assist you in your query, kindly send us an email with your mobile IMEI number and a hyperlink of this complaint to [protected]@amtrustmobilesolutions.in

Regards,
Amtrust Team
My handset Motorola M has been accidently damaged on Sept 3 and I had cliamed on the same day and my handset has been picked up by Ecom Express private Limited on October 27 and still is didn't get any information about my handset still today... therefore please give some information about my handset and delivery my handset as possible as soon...

My handset Samsung J8has been accidently damaged on Nov 9 and I had cliamed on the same day and my handset has been picked up by Ecom Express private Limited on November 19 and still is didn't get any information about my handset still today and do not response of my mail... therefore please give some information about my handset and delivery my handset as possible as soon...

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