Address: | Kolkata, West Bengal, 700053 |
Dear sir,
I am debasish bhattacharyya, customer id:60597116. I have renewed my subscription of anandabazar+ telegraph. The subscription started from 1st june 2017. I have received message on my mobile phone that the coupons will be delivered within 20 days. At end of june we have received a phone call that told the coupons has been returned as there was no one in our house. This statement is totally wrong. We have 11 members in our home and five of them never left home for a minute for last 3 months. My father is waiting for the coupons. From last several years the coupons has been reached our address without fail, never returned. The courier never tried to deliver the coupons this year.
From 1st july, i have called the customer care at least 100 times. I have provided many phone number told them when the courier will visit asked them to call on those numbers, specially on the land line numbers. The cces (Customer care executives) everytime told that they are forwarding and asked to wait for the coupons.
When i have called on 21st july they told (Cce name piyali) on 14th july you have resend the coupon and it will take 7 days, i have told it is already seven days, she told me to wait until 24th. I have called again on 25th july and received the same answer, “please wait, you will receive.” i have requested them several times that if it is not in their grip, please escalate the case or transferred the call to the supervisor, they did not done that. Even they did not log a case.
Till i have not received the coupons.
Every sunday the vendor asked me, sir can you please provide me the coupon of june? I have no answer. Now he will ask me for the july coupon also and still i have no answer.
Please let me know when i will receive the coupons. Already 2 monts over, if coupons of june expired how i pay the vendor?
Please let me know whether it is my fault that i have renewed the subscription well before (Before 25th april).
My area pin code is 700 053 which is in kolkata not a interior village.
Please let me know why i will suffer for your liar courier and robotic and non cooperative customer care.
Please do something.
I am waiting for your reply at my e-mail id: [protected]@gmail.com
Regards
Debasish bhattacharyya
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The marketing executive Mr. Joydeep (mobile [protected] ) has told that I will be receiving gift coupon of Rs.100/- X 4 of Bigbazar within few days. Today is 30.03.2018. But till date i have not received the same.
Please Expedite.
Please reply to [protected]@gmail.com ASAP.
Regards
M.P.Mukherjee
106/1 Chandmari Main Raod
Kochipukur, Burdwan 713101.