[Resolved]  Anant Pande — Poor service for IFB washing machine

Address: Gautam Buddh Nagar, Uttar Pradesh

I have an IFB senator 6 kg washing machine purchased in 2008. Every year, I have been taking the AMC for this machine. On 9.8.15, I lodged a complaint (no.[protected] for the machine not working. IFB representative came after 2 days of follow up & tried to attend it but even after working for 3 days, the problem remained. I was then asked by the representative to speak to Mr. Rana at [protected] who assured me that the issue would be resolved the next day i.e. on 15.8.15. The same representative came on 15.8 and attend the problem after which the machine started working but the clothes were not getting dried. I again called customer care on 16.8.15 & was assured that under the same complaint number, the issue would be resolved. However, when nothing happened even after 2 days, I lodged a fresh complaint on 18.8.15 (No.[protected]. Today is 22.8.15 and no one has bothered to come and attend the issue. It is pertinent to mention here that the AMC for the machine is expiring on 23.8.15 i.e. tomorrow. I had faced a similar issue last year also when the matter had to be escalated to the seniormost levels at IFB and then the complaint was resolved.
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Aug 7, 2021
Complaint marked as Resolved 
 
2 Comments

Comments

Dear Anant

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Dear Anant,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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    Anant Pande
    Noida
    Uttar Pradesh
    India
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