Annamalai University — Degree Certificate not received, please issue my degree certificate very urgently

Hi,
I am DDE student of batch 2019. I have been trying to get my degree certificate since more then 2 years now. I still haven't received any positive response they have been telling me convocation was not conducted so they cant issue the degree certificate. but its already been 2 years and I cant wait any more as I am going abroad for higher education and for I have been accepted in university but they need degree certificate and transcript. I cant apply for transcript without my degree. please understand my issue and please help me with it. This is very urgent. I have paid all the fees and sent convocation form to given address. This is an emergency as university give timeline to submit transcripts. Please help me.
This is my registration number mention on provisional degree- 351D19092P00102