Annamalai University — Provisional Certificate Not issued

I have completed my MBA in 2019 and all fees related to the course were paid as per the instructions from university.

However I never received the course completion certificate or provisional certificate hence I couldn't apply for the convocation and original certificate.

I have contacted the help line numbers several times and nobody even bothered to listen to my concerns .

They are simply asking to contact another number or registrar, or controller of examination and hang up the phone.

I wrote to their grievance email iD with proof of payments and and now they are asking for a nil arrear certificate which i am not sure where to get. They are not even updating me how to get that certificate either.

I am really frustrated with the lack of response from university officials.