Annamalai University — Transcript not getting issued

I applied for transcript to be sent to WES 3 months back, but still no update on same .
They called us in between and said your surname is not matching in degree and marksheet and hence we cant process transcript, but this is mistake done by university, When i submitted name change request to them paid them fees of 500 Rs (attached the receipt ), They only changed name in degree and not in marksheet .

Now they are asking to send TC so that name can be corrected and Transcript can be issued, But I never received TC for me, I dropped multiple emails, posted documents 1000 times but no response, I stay very far and cant travel and no one picks call, feeling helpless what to do .
NAME : MEENAL SHARMA
COURSE : PGDBA
Batch 2020,
Reg No :- 034M20512F00342,
Enrollment Number :- [protected].