Annamalai University — Unable to receive my marksheet from Annamalai University

To Respectable Authorities,

Hi,
Happy Monday!
Hope you are all fine and hope you guys have had a great weekend?

I am here with sincere request for your help.
You would have noticed below the email thread, for the questions that I have asked before and the responses that you have provided. I am not sure if I can request for a professional response especially considering that this is India's 17th ranking university.

What's my request?
I am eager to make my payment for four duplicate mark sheet under enrollment number[protected].

Within that enrollment number, I need duplicate mark-sheets for the below registrations numbers
010X01P04316
010M0539P04758
010W39P01690
010V39T02957

I also need a convocation certificate for my degree under the same enrollment number.

So here are my prevailing concerns:
1) Would you guys please provide a proper segregation of your DDE and On Campus grievance handling platform on your website?

2) When I am trying to make a payment on your portal I face these two problems;
a) It does not accept my international credit card. It only accepts local Indian credit card. Payment gateway is ICICI only. Although I am in India for the moment, I am a resident of the Philippines since 12 years. So I only have Philippines credit card. Why doesn't your website provide options for international credit cards?
b) For an esteemed university such as yours you do not yet have any modern payment options through current payment solutions such as PayPal, google pay. And this is a university that seems to be so far away from modern realities. Would you guys please reflect how you guys bought your groceries and food during the recent pandemic? I hope you can without emotion objectively reflect on improving the user interface and user experience of your website.
c) While making a payment on your website a message pops up saying that it's taking me through a secure gateway but just at the time of hitting submit payment it warns that I should proceed at my own risk as the internet may not be secure. While I am here in India, I have always been buying all my food online through the same credit card but it never sends me message like this that I am seeing on your website. I don't understand why the university page doesn't provide a safe digital ecosystem for making payments.

Help needed:
I am not sure how to go ahead and make the payments as I need the duplicate mark-sheets. 1) Is there any way to get a scanned copy of my marksheets?
2) Are there any other ways to obtain a duplicate copy of my marksheets and original copy of my convocation certificate?

We are in a super digital age now and I wonder how institutions, an esteemed university such as Annamalai University will catch up with current market needs and demands.

I hope you understand my dilemma and you will notice that since April 2021, I have been trying to secure my duplicate mark-sheets. Its just so cumbersome seeking a professional response from your end, as you will notice below the response style is very cavalier and it's not helping your alumni.

If I am unable to get a solution, I will need to escalate this to the University Grants Commission of India's grievance cell to step in and reform the redressal process of your university. So I hope you can provide a professional resolution for my concern.

If you need my physical address in India I can provide you with that as well.

My personal international number is below and I am reachable even on my WhatsApp on the same number. I am currently in India.

Warm regards,
Joel Madtha