Apc Ups — Apc back ups pro br 1500g-in- not charging no battery back up

Address:	Appario Retail Private Ltd * Building No. CCU1, Mouza, Amraberia,Phase 2: ESR Warehousing Pvt Ltd, Vill : Amraberia, Rajapur, Joargori Gram Panchayet,
Website:	www.amazon.in

I booked apc ups online Amazon site on 04.10.2021. I received it on 10.10.2021. Unboxed and charged but shows low battery I waited for 12 hrs till shows the same. I tried to replace on amazon there is only refund option. I need this product so please replace as soon as possible. Hope that you do the needful. Below are the details of this product:
APC Back-UPS Pro BR1500G-IN
Invoice Number : CCU[protected]
Invoice Date : 04.10.2021
Sam Jayan
Thundiyil House, kaipattoor P O, Kalluvila Area
PATHANAMTHITTA, KERALA, 689648
IN
phone: [protected]