I have a very bad experience to get my UPS serviced from APC. I lodged complaint on 2/11/15 at 2.30 hrs and a complaint no. is promptly read out to me!!. None of service agents in Bangalore called me and informed me about their arrival to attend the complaint call. I followed up with their customer service center on 3rd and 4th Nov 2015. They simply promised me that their agent will be in touch with me. Till now my service request call is not attended.
I strongly suggest next when you buy any products from APC, you should avoid as they do not provide service. In addition they quality of the products they supply is extremely of poor quality as my UPS failed within 1 year of supply and the battery within 6 months.
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My original APC battery failed in March and, to my bad luck, I decided to replace it with a “APC battery”.
I trusted and believed in APC and Schneider that I will get the best product and service support from these well-known brand owners.
My trouble started when I had to shift office and I had placed a service request on 25th April 2016 to install the UPS and battery at the new location. After several calls and emails, a service technician visited after 9 days, on 4th May and just installed the system, collected service charges and left.
Within 2 days, the system failed and I again registered a complaint on 6th May. Fortunately for me, another technician visited on 7th May and rectified.
Again on 16/05/2016 the system failed. I called up service support and the service adviser told me that the original request is still pending and he will arrange for a technician to visit at the earliest. I have been calling up support center every day and I am given assurances that someone will come today/tomorrow. I have been told it will take 48 hrs, 72 hrs, 72 working hrs etc. and no one turned up till now!!
I find the service support from APC/Schneider absolutely “WORST”. I expected far better support for such a critical equipment without which it is impossible to function, knowing the current power situation in Karnataka.
Anyone thinking of buying an APC product, beware!, you are taking a grave risk with APC!! - D P PILLAI