Apollo — cetaphil gentle cleanser

Address:

532484

I’ve ordered this product through phonepe .. It’s been a week and I didn’t get any confirmation about the delivery but the money has been deducted from my account ! How can I cancel the product and get a refund ? I’m unable to do it via phonepe I don’t find any options ..
It’s already been a week and I’m not notified anything regarding the order dispatch hence I want to cancel it