Apollo Hospital — Apollo Vaccination error

Address: No. 54, First Floor, 12th Main Road, Behind BDA Complex, HSR Layout, Bangalore, Bengaluru, Karnataka 560102

My 70+ Aged parents went for their second dose of vaccination (first dose was Covishield) at Apollo Clinic, HSR Layout, Bangalore today 1st July, 2021. I had registered them on Arogya setu asking specifically for the paid covishield 2nd dose. The Apollo team did not even ask them what vaccine they had previously taken and gave them the Covaxin. My mother even enquired before her shot and the nurse did not respond or bother to reconfirm. After the vaccination, they were unable to generate the certificate and told me to delete beneficiaries from my Arogya Setu app so they can directly upload from their end. My father's details were erased and only one final certificate for Covaxin is now showing. My mother has registered with her own number so this process was not effective and she is now left without a certificate. We tried talking to the team at apollo who were trying to blame my parents for asking for Covaxin. This whole incident has caused alot of mental agony and my whole family is trying to talk to various doctors to understand implications of this mix up. I expected alot more responsibility from a group like Apollo and i am disappointed with the whole experience.