Apollo Hospital — Blood report not shared and staff being unprofessional

Address:apollo sugar hospital mahadevpura

My husband has diagnosed with Dengue, me and my husband visited Apollo Sugar Clinic Mahadevpura, we consulted Dr Nishant Gaurav on Sunday and Dr Anusuya Shetty on Monday, as per their advise we did a blood test on Sunday (16th July) and CBC test on 18th July.

on 18th July we visited the clinic at 8:30 pm, for glucose and blood check, the receptionist was showing her frustration on her face that we visited the clinic very late.

on 19th the report was supposed to be shared over email and mobile as they had promised. Hence we kept waiting to check on the platelets result, but the results were not shared. Hence I called the clinic on 19th at 8:30pm to enquire on the report but the receptionist asked us to call on the blood test room, but we couldn't find the receipt hence i asked her for the number, but she hung up the call and never answered the call for the next 3 times i tried.

* Why was the report not shared on time?
* Is that not the duty of the receptionist to share contact details when asked?
* We visit private clinic expecting extra care for patients, whats the point if we have to face such experience?

the sisters were really friendly.

Registered number: [protected]
Email ID: sneha.[protected]@gmail.com
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