Apollo Hospital — Complaining about appointment delays

Address:

Guwahati

Dear Officer,
I am reaching out to complain regarding the recent experience I had with Apollo Hopsital Guwahati. I understand the reputation of ‘Indian Standard Time’ but was shocked to see that appointment time was not respected by doctors and staff for my appointment and follow up. There were repeated calls/SMS to confirm if patients can adhere to the appointment time but zero accountability and correction when doctors were delayed minimum 1.5 hours each time.
I understand they are always on a critical standpoint but we as patients/attendants don’t have all the free time in the world.
I want to take this with higher ups and I want assurance that steps will be taken to adhere to appointment timeline.
Thanks,
Kausiki