Apollo Munich Health Insurance — auto renewal of policy before due date despite non renewal request

Apollomunich claims to have a most simplified procedure for claim settlement but its unnecessarily harassing me for my small amount of claim. Since I registered the claim I'm given by the company new and new lists of documents to be obtained from the hospital. They just intend to avoid the payment. On 10th Nov they asked me to get indoor papers from the hospital and after obtaining them on 18th Dec they provided me another list of documents to be submitted. This list apart from other documents which I've already submitted requires a certificate from the doctor and a written explanation from him why he admitted me and why didn't he treated me in OPD. I can't understand what's the sense of seeking any such certificate after more than 2 months of discharge from the hospital and if any such certificate is really required then why didn't they ask me to get such certificate from doctor when giving me list on 10th Nov? How many times will I visit the hospital and request the doctor to give me new and new documents? If suppose I would have fell ill in a city far away from my residence and office then would Apollo send me hospital again and again to get new and new documents. I've already taken 3 days leave from my office just to visit hospital to get documents. How many more leaves need I to take to get clear the claim amount? I've made compalint to customer care and grieavance cell but everyone wore a strange silence on this issue. They even don't think it necessary to comment over it