Apollo Munich Health Insurance — refund not credited

Address:

Kolkata, West Bengal, 700035

I have send a request for cancellation of my policy in the month of december 2017.but till date my refund has not been credited in my account.case id is 3654404.i have already lodge a complaint on 24 th jan 2018 but not get any response till now.complaint id 3759551.if i am not getting response within 2 days then i have to go on consumer forum.I had sent mail various time but dont get any response.Almost one and a half month gone but my credit has not been refunded.