Apollo Munich Health Insurance — Reimbursement rejected

Address:

Durg, Chhattisgarh

Hi am rajesh chaurasia I have taken policy in month of January 2015 but I started by date 20th April 2015 before this I have I served 24 months in hdfc ergo. Your sales executive called me so many time to take policy of Apollo which is best in market so I trusted him and took policy of Apollo Munich at the time of policy acceptance and cheque given by me I asked so many time is my waiting period will also taken in consideration that I have already served for 24 months in HDfc ergo, he said you will be covered by day one for every disease become you are already served for 24 months in earlier company. And when after 1 months that is 16 May I had sevier pain in May abdomen I went to doctor and after diagnose I come to know there is stone that is ureteric calculus in mid ureter. Then I called to Apollo customer care that I have this problem is this covered in my policy they said yes it is covered become you have served for 24 months of waiting period.Then I submitte all documents related to that to Apollo Munich they said 5 documents are still pending become that is not in proper formate again I asked to hospital to provide documents so they prepared and in meanwhile a executive from you company collected the documents from hospital who come for verification. And when I told to Apollo about that they said we haven't received any doucments again I asked to hospital and requested for same documents and after long request they provided the documents third time in same formate as you required. But now today after so many efforts when the results comes they mailed me that your claim has rejected how simple for them to mail that it is rejected. I had trust on Apollo Munich that they are transparent but things are not like this. Rajesh chaurasia Email id:- [protected]@gmail.com Policy number:- AA00213133 Claim I'd :- 283540