Apollo Pharmacy — Unethical Behavior

Address:

Kolkata, West Bengal

To Apollo Pharmacy management team, This is a serious complain against Apollo Pharmacy located at 1050/1 Survey Parko, Unnayan Market, Kolkata 700075. I stay alone. I had severe allergy reaction at 6 PM today. My face got swollen up, my eyes started watering, and my eyes became red and swollen up. My breating became difficult. It was not possible for me to even walk 5 minutes and go to the store. So I called up Apollo Pharmacy on their landline number [protected] at 6.30 PM and ordered anti-allergic Citrizine, one Vicks inhaler for better breathing, one leaflet of Pan 40 so that I can stop nausea and vomiting reactions. These 3 were on EMERGENCY basis. Additionally, I also ordered 1 pack of D-Rise, which was Vitamin D sachet (non-emergency item). I called them up 7 times - from 6.45 PM to 8.45 PM, and they kept on telling me "We are sending it just now" every time I called. I explained to them it is emergency, and I am having breathing problem, and my allergy is making me feverish, and I may collapse. They still kept on lying, and they argued with me that there is no fever medicine in the order list, so how can you be feverish? At last I screamed at them at 8.30 PM. Even then they did not send anyone. At 8.45 PM (exactly after 2 hours 15 minutes from my first call to them which was at 6.30 PM), one guy came to deliver the medicines. I tried explaining the situation to him, and he was most lousy started arguing with me, and started saying he was not there, he just came in, and I am weird to behave bad with him etc. etc. And then he started laughing at me. I was so unwell and so frustrated, that I banged the door on his face and did not accept the medicines. Then one of my neighbors brought me the medicines just now, and I am feeling better after having them. My only problem is, they could have told me that they will take more than 2 hours to deliver. Then I would immediately search for backup by speaking to some neighbor to rescue me in the emergency. Or they can say we cannot send it as we are short staffed right now. But in medicine industry, is it correct to tell lies to the patient? As a result of their lies the patient can collapse (specially someone like me who stays alone). I know this store for more than 2 years now, and I never have any history of any bad behavior with them. I always behaved cordially, and always was brand loyal to this store. But today was one of the worst experiences of my life. I really need to see some strong action to be taken against them from your management end, and I would want you to intimate me on the action that was taken against them. Thank you. Rhituparna Chakraborty Ph no. 98360xxxxx My home-delivery address:, Apt no xxxxx, A1050/1 Survey Park, Kolkata - 700075 [It is 7 to 8 minues walking distance from the ApolloPharmacy store where I called].