[Resolved]  Croma Fan — No response from the Service Center inspite of follow-ups

Address:Bandra West,490 & 491, 33rd Rd, Pali Village, Khar West, Mumbai, Maharashtra 400050 ‎, Mumbai Suburban, Maharashtra
Website:cromaretail.com

I have had one of the worst service experience from Croma store and their helpline both:
1- I had given a fan for repair at Croma Juhu store vide gate pass #1522 on 30/05/2013 and they were to get back with the quotation within 24 hours but no response yet
2- On calling their customer support on 09/06/2013, I had the same answer that the store will call me within 24 hours, but no response
3- On writing an email, same answer but no callback from the store yet
4- On calling their registered office number[protected], their telephone operator once picked up and told me to contact the helpline. When I told him that I'm not getting any help there, he simply disconnected the phone. This happened 5 times in a row.

My contact number is mentioned in the gate pass and also in the complaint email that I have sent to their support mail address
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Aug 6, 2021
Complaint marked as Resolved 
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Dear Anand Kanani,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Anand Kanani,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Anand Kanani,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected]. You can even SMS <CROMA> to 56677, and we will call you back.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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