Comments
I BOUGHT A CROMA PORTABLE AC, WITH EXTRA 2 YEARS EXTENDED WARRANTY, IN FEBRUARY 2013 FOR MY PARENTS. WE HAVE NOT BEEN ABLE TO USE IT SINCE THEN BECAUSE OF A FAULTY PROUCT WITH MANUFACTURING DEFECT. REPEATED COMPLAINTS WERE MADE TO THE CUSTOMER CARE / SERVICE PERSONNEL AND EVEN DIRECTLY TO THE SERVICE MANAGER, BUT IT WAS AND STILL IS ENDLESS. DIFFERENT SERVICE PERSONNEL CAME EACH TIME, TO WHOM THE PROBLEM HAD TO BE EXPLAINED FROM THE BEGINNING, AND SERVICE MANAGER IS STILL MAKING FALSE PROMISES TO TAKE IMMEDIATE ACTION.
LAST WEEK, SERVICE PERSONNEL AND SENIOR TECHNICIAN LOOKED AT THE PROBLEM WITH THE UNIT AND THEY HAVE CONFIRMED THAT IT IS A MANUFACTURING DEFECT AND THAT IT IS FAULTY. 2 DAYS LATER, MR. VIVEK FROM CROMA CUSTOMER SERVICE CENTER CALLED US AND HAD PROMISED TO REPLACE THE EXISTING PRODUCT WITH A NEW ONE. THERE HAS BEEN NO ACTION IN THIS REGARD TILL NOW.
TO THE CROMA MANUFACTURER: EITHER REPLACE OUR UNIT WITH A NEW AND THOROUGHLY TESTED WORKING PRODUCT OR RETURN BACK OUR MONEY.
LAST WEEK, SERVICE PERSONNEL AND SENIOR TECHNICIAN LOOKED AT THE PROBLEM WITH THE UNIT AND THEY HAVE CONFIRMED THAT IT IS A MANUFACTURING DEFECT AND THAT IT IS FAULTY. 2 DAYS LATER, MR. VIVEK FROM CROMA CUSTOMER SERVICE CENTER CALLED US AND HAD PROMISED TO REPLACE THE EXISTING PRODUCT WITH A NEW ONE. THERE HAS BEEN NO ACTION IN THIS REGARD TILL NOW.
TO THE CROMA MANUFACTURER: EITHER REPLACE OUR UNIT WITH A NEW AND THOROUGHLY TESTED WORKING PRODUCT OR RETURN BACK OUR MONEY.
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3225
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