[Resolved]  Prestige Ttk Smart Kitchen — After sales Service

Address:

Malappuram, Kerala

We bought Automatic 2 Burner Gas Stove (Model SAKTCHI AI) on 14/9/2013 from Kala Home Appliances from Kuttippuram, Malappuram Dist . (Ph:[protected]/2608188). They have asked for Rs.2995/- and after negotiation and on buy back scheme (we exchange 2 burner automatic stove) they were sold the same @ Rs.2090/- Instead of original bill they have written the amount in a white paper with seal. We fixed the same soon after we reached home, but 1 burner was not working and the second burner was burning like anything. We rushed to dealer very immediately and they had replaced the same. The second stove was also showing the same complaint. When we reported the complaint to the dealer, their response was totally shocking. IT IS NOT OUR RESPONSIBILITY. We may file your complaint and service person will come after some days. (THERE WAS NO SPECIFIC DATE FOR COMPLAINT RECTIFICATION). We waited for some days and there was no response from Kala Home Appliances. Then i took up this issue to to customer service center at Bangalore. Complain number is 5701. Date 23/9/2013. They promised that they will send technician within 48 hours for sure. But they came after a week. They repaired the same. Just after 1 week again we are suffering from the same complaint. And now again i made a complaint at Cochin office and got very good response from them. THIS IS NOT MY ACTUAL PROBLEM. Since i know internet and knowledge to gather information about customer care service number and all i am able to rectify the problem. At the same time this KALA HOME APPLIANCES is treating thousand of people very badly. Unfortunately they are unable to take up this issue to upper level. I request PRESTIGE TTK to warn this home appliances center and if possible cancel their license from selling your products. Not only that they are cheating sales tax department too. Awaiting for a good response from Prestige TTK. Sreekumar Perozhi M: [protected]