[Resolved]  Tata Power Solar Systems Limited — deception

Address:

Anantnag, Jammu and Kashmir

we purchased a solar home lighting system in march 2013 the photo voltaic module was of the tata company...the photovoltaic part comprised of two panels 80watt and 125watt panel...a few weeks back the system became defunct and the dealer when contacted didn't respond for a few weeks...then after i said to the dealer that i will lodge a complaint against him he sent one of his personnel to check the system... during inspection he found that the electric circuit inside the 80w panel had burned out...initially the dealer had said that the module has a ten year replacement warranty...so he took the module with him saying that a new one will be delivered within a day or two...now after two weeks the dealer didn't send the module after being contacted repeatedly saying that he will deliver it soon...a couple of days back he said that he has it at his home and everyday he said that the module will be delivered until the evening...lastly we had to get the panel, at our own expenses, delivered to our home... but we found that the panel was not new but the very old one and that too tampered...now you are requested to convey to the dealer to immediately replace the panel with a new one of the same company and same capacity...and convey to him that else we will sue in the consumer court of ... the dealer is STAR VALLEY KARAN NAGAR SRINAGAR with a franchisee in district anantnag being run by mr. farooq ahmad...thank you...