[Resolved] Apps You Need — Mobile not picked-up

Rohit teotia

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110041
Website:	www.appsyouneed.in

Dear Sir/Ma''am,

I have submitted complaint for my iPhone 5S Dec First Week, whose CIN is D-[protected].

Also we got the Claim approval on 22nd Dec 16, after approval insurance company person have to pick mobile on already given address in my complaint.

But want to inform you that, still any of representative not picked the mobile.
Already 01 week have been passed.

So we are requesting to send your person to pick the mobile maximum by today only, Otherwise we have to take some Serious action on this .

Thanks & Regards
Raj Birender
[protected]

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Apr 25, 2017

Complaint marked as Resolved

Apps You Need customer support has been notified about the posted complaint.

Jan 07, 2017

Updated by Rohit teotia Dear Sir/Ma''am,

I have submitted complaint for my iPhone 5S Dec First Week, whose CIN is D-[protected].

Also we got the Claim approval on 22nd Dec 16, after approval insurance company person call me on 28/12/16. but due to some reason i did not attand the call.

So we are requesting to send your person to pick the mobile again.

Note:- 1. For any clarity, Pl contact to Mr Raj- [protected] ( Alternate No.)
2. Pl provide the contact no of the concern person who update me the actual status.

Jan 10, 2017

Jan 12, 2017

Updated by Rohit teotia Reminder-1
Dear Sir/Ma''am,

I have submitted complaint for my iPhone 5S Dec First Week, whose CIN is D-[protected].

Also we got the Claim approval on 22nd Dec 16, after approval insurance company person call me on 28/12/16. but due to some reason i did not attand the call.

So we are requesting to send your person to pick the mobile again.

Note:- 1. For any clarity, Pl contact to Mr Raj- [protected] ( Alternate No.)
2. Pl provide the contact no of the concern person who update me the actual status.

Jan 14, 2017

Updated by Rohit teotia Reminder-2
Dear Sir/Ma''am,

I have submitted complaint for my iPhone 5S Dec First Week, whose CIN is D-[protected].

Also we got the Claim approval on 22nd Dec 16, after approval insurance company person call me on 28/12/16. but due to some reason i did not attand the call.

So we are requesting to send your person to pick the mobile again.

Note:- 1. For any clarity, Pl contact to Mr Raj- [protected] ( Alternate No.)
2. Pl provide the contact no of the concern person who update me the actual status.

Verified Support

Jan 27, 2017

Apps You Need Customer Care's response Dear Claimant,
Greetings form AppsYouNeed

Your pickup was aligned with Ecom Express Pvt. Ltd. Courier with AWB no.[protected].

Thanks for using AppsYouNeed Services

Regards
AppsYouNeed

Feb 15, 2017

Updated by Rohit teotia My claim no is D[protected], as per the Apps you need portal the device was to be repaired and send back by 12/02/17 but has not been received till now.

On the voice support, there is no option to speak to anyone to know the status of the claim.

Note:- 1).Kindly Note, if my mobile not received by today, then i shall go for the further steps.

2). Pl provide the contact no of the concern person who update me the actual status.

Feb 21, 2017

Updated by Rohit teotia Please update the status ASAP

Mar 02, 2017

Updated by Rohit teotia Please update the status immediately other wise i am take action serious

Verified Support

Mar 07, 2017

Apps You Need Customer Care's response Dear Claimant,

Your claim had been declared as total loss, Now we need handset salvages and original invoice of handset, we arranged a pickup of salvages and handset invoice, once we receive these stuffs then we will dispatch your claim cheque at your registered address.

Thanks & Regards
AppsYouNeed

Mar 18, 2017

Updated by Rohit teotia Dear Sir,
The accessories of my phone has been already picked up but status of my payment is not provided. Please update me the payment status as soon as possible.

Verified Support

Mar 25, 2017

Apps You Need Customer Care's response Dear Claimant,

Glad to inform you that your claim cheque dispatched at your address on[protected] by First Flight Courier Services which consignment no. is R991Q0880642.

Thanks & Regards
AppsYouNeed