Apps You Need — Non refund of my insured mobile set

Address:

D79 , SHARDA RESIDENCY, FLAT NO.103, BAPU NAGAR,MANGAL MARG, JAIPUR 302015

I had purchase MICROSOFT LUMIA 535 under insurance of APPS YOU NEED on 15th oct 2015 from Jaipur . During the insurance period my mobile was damage.i was registered claim as per policy on 17 Aug 2016.the claim ref is CIN D[protected] but i have not getting any refund from company and company is not responding on it.