Apps You Need — not responding on complaint

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.appsyouneed.in/#

Cin:tsep01237

I have bought apps you need insurance for my samsung s7 edge mobile from parkash enterprises, metropolitan mall, m. G road gurgaon.
While purchasing the insurance, i trusted the company because they were affliated to new india assurance company limited.

On 31st august 2017, my mobile got theft and i raised an fir (Ipc 1860 section 379) for the same on 1st september.

Also, i immediately raised a compaint regarding my claim in apps you need website on 1st september'17 and generated cin (Tsep01237) and uploaded all required document by 3rd september'17.

I followed each and every guidlines which was mentioned by them for generating cin, filing fir and uploading documents.

The site says that they will get back by 7 september and till date i have not recieved any response from them. Within this period i have raised three compaints (Cnsep08137, cnsep17223, cnsep22444) regarding the same and till date they are in pending state.

I tried calling their customer care number[protected] more than 100 times but no one picks up the call, it seems they have given the customer care number just to befool customers.

Somehow i got numbers of area sales manager, distributors and they reverted back me that they have left the company now and they gave me the number of company owner no - ajit maheshwari but he is not picking up the call.

Now the only way left to get the claim is take legal action against the company apps yo need, yms mobiltech pvt ltd and ajit maheshwari for fraud and also to new india assurance company pvt. Ltd. For giving their names to such a fraudial company.

I would address this issue in consumer court if you will cheat people like this. My claim is genuine and if you will not give in insurance then whats the logic of buying an insurance.