Aqua Pure Plus — Not at all rendering after sales service and responding to our calls requesting for service.

Address:

624202

I have bought two units of the water purifier from Aquapure plus, Trichy office two years back. As long as I was at Trichy city, they have been providing the after sales service. But, once I have shifted to Batlagundu in Dindigul Dist, I have been requesting the company for servicing of the unit for the last one year, but though their Chennai office assures the same will be attended to, no service technician so far called on us. Recently on 09.10.2015 I have registered a complaint requesting them to arrange for servicing of the unit under complaint No. 123230 (last six digits). thereafter I have been calling them over phone every alternate days, but all our efforts are in vain. They have a branch at Trichy and Mr.Naveen is the Branch Manager. His mobile number and landline numbers are always not pocked up & responded. All the details furnished in their user manual are bogus. We, the consumers are left at lurch and some one has to initiate necessary action to stop such companies from promoting such products. I am thinking of referring this to consumer forum or other legal forum.