[Resolved]  Aqua Pure Plus — Substandard RO water filter

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Chennai, Tamil Nadu

I had purchased an Aqua pure water filter Nano silver from chennai trade centre on the5th 0f July..at the time of buying they promised free life time service and 100% pure water after the system was installed. They said the TDS after installing would be below 50 but i find its 98 and i also found a lot of black particles floating in the water so on the 10th of july i lodged a complaint with Mr Ramesh and Mr Mani..bothe of them promised to lookinto the matter but they did not bother to send anyone to check up..Again on the 13th i called Ramesh up and he asked me to call their helpline so i called them and the person who attended the call told me abruptly that the black particles must be carbon and i could consume the water and he now says a TDS upto 150 is ok to drink. I insisted he send a technician and he agreed but till now no one has turned up..again when i called their helpline a lady picked up and asked me what the problem was and her theory is the black particles could be some insects as they were a lot of complaints of a similar nature so her brainwave was to buy a cover from them for Rs350 and cover the filter..when they were trying to sell their product they said even a hair could not enter the water as the membrane was so fine..I regret purchasing such a substandard product with pathetic after sales team and i would never recommend this company to anyone