| Address: | Company is registered in Delhi (Delhi) Registrar Office. ION Exacense Private Limited registered address is 426/3, FIRST FLOOR VILLAGE MANDOLI DELHI DL 110093 IN. |
To,
M/s Ion Exacense
I express my utter disappointment due to unprofessional attitude from your side.
1. I am surprised that you claimed to be M/s Eureka Forbes over phone when you spoke to me over phone.
2. Based of your claim (which was false), I agreed to get AMC for RO auqaguard .
3. A technician came and changed a pressure sensor after selling me the AMC for 4500 Rs (Discounted Price) and promised that as per new AMC I can get the filters changed with original auqaguard filters within one year . The bill receipt given was of aquacare and not aquagard .
4. When I call up the sales executive who arranged for service after installation, only to find that they pick my call after several attempts (obviously so, they intend to avoid my call). And when some one did speak, it turned out that it was my mistake that I considered M/s Ion as Dr Aquaguard!
5. Now when I call them to come and change the filters within one year of AMC, the CC tell me that as per the entry in their system the filters were changed on the day of AMC taking itself . The 300 Rs pressure sensor change they have done is recorded as all filters change in system . Also they claim that I never took AMC but got the filters changed only that day by paying 4500Rs .
In summary, it appears that M/s Ion are just cheating unsuspecting customers by falsely claiming that they are M/s Eureka Forbes, and providing very unprofessional service at a high price. It is a broad daylight robbery
To,
M/s Eureka Forbes
You are considered a valued service provider, at least I thought so. But it is obvious that you have shared contact details of your customers to companies like M/s Ion (who just cheat in your name) or else how would they contact me for servicing Aquaguard Infinity, how would they know that I have the model installed!.
Even if they are your authorized partners in service, you are not bothered to check them on quality and honesty of service they provide.
Just wanted to bring to your notice. If you bother to check on this, I would consider it fair. If not, so be it. I will not be using any Eureka Forbes product in future.
Thanks.
Best regards,
Rohit Agrawal
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