[Resolved] Aramex Couriers — KYC rejected Address mismatched / uncompleted kyc / file not opening / invalid format / id verification papers were not accepted

yeboi_buck

from Jorhat, Assam

May 19, 2023

Address:

Kolakhowa , kaliachuk , Jorhat (785001) , Assam

Recently i ordered a shoe from Nike, and i have submitted multiple id proofs like voter ID, Aadhar, bank statement but it keeps saying rejected. The name with which i have ordered doesnt have my middle name in it but my id proofs have middlename in it, also the address which i have given during the order placement is accurate but the address proof has the same location as well but two words are misplaced in it but both mean the same and is understood by everyone working as govt officials, locals, etc can understand that it means the same. and now since i have ordered already and it keeps asking me to upload address proof and id proof, i simply cannot change that . Please help me with my parcel thank you :)

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May 22, 2023

Complaint marked as Resolved

Havent recieved anything helpful from aramex yet and my shipment is stuck for 10days from 12th may to 22nd may. The whatsapp notification still keeps saying invalid address proof whereas i have sent multiple address proofs including electricity bill, LPG bill, voter id, bank statement and what not. Is your courier co. so dumb to understand the things i have already mentioned earlier? if that is the case i m going to say it againnn... my govt id has address proof as - Kaliachuk, Kolakhowa whereas the address i have given during the order is Kolakhowa, kaliachuk ? u guys dont understand that? so in order for me to recieve the parcel i have to make another govt document specifically for aramex because u guys are so dumb not to understand and keep repeatedly sending my rejected kyc msgs on whatsapp?

Aramex Couriers customer support has been notified about the posted complaint.