Archies Online — damaged product received and extremely highly poor customer service

This complain is regarding the order no : al[protected]. Archies online has sent damaged and defective products. I tried to return them and asked them for refund of my money. First day only i could connect to customer care via phone, the very next day onwards call is not going through in that number. They sent mail that reverse pick up will be done. Reverse pick up was done and as asked, i sent the receipt as proof of return. But after that its been a week i am following up but no one is even bothering to respond to my mails. Such pathetic and horrible customer service of archies online. I would recommend never ever to buy from archiesonline.