Archies Online — Irresponsible service

Ordered a gift in @archiesonline on 3rd November 2021 with chosen date of delivery on 7th November 2021. (Made ONLINE PAYMENT of Rs 649 - Rs 599 for the product and Rs 50 for gift wrap). Didn't receive the order till 8th November. When tracked online, their delivery partner @delhivery_official didn't even ship the order. It was still in Gurgaon. On contacting the customer support of @archiesonline I was asked to wait for a call back in 15 to 20 minutes regarding my order. I didn't get any call back. After a 3 hour wait, I called back to cancel the order and claim a refund. But the response from the customer service executive was so #irritating #irresponsible
I was lethargically informed that I would receive the order by 14th November 2021. When asked for the explanation about why it was not shipped till then, she said that the delivery partner was giving #excuses saying it was Diwali. When asked for the cancellation of the product, I was #rudely informed that the order was NOT ELIGIBLE for cancellation as the product has been dispatched by @archiesonline to the courier partner @delhivery_official the very same day the order was placed and it was @delhivery_official who was responsible for the delay. No more support was given. The product was to be gifted on 10th November 2021. But I received the product only today (12th November 2021) Adding insult to my injury, @archiesonline DID NOT GIFT WRAP the product. As mentioned, I had paid Rs 50 and it IS mentioned in the Invoice I received with the product. How are you going to respond for this??? I need not pay you for nothing..!!! Refund my Rs 50.
@archiesonline Are you trying to make a fool out of your customers..??? We pay you in advance and you make us wait so long... Is this how you respond to your customers.??? Crappy service...!!!
#irresponsibleidiots #crap #worst #worstservice #archiesonline