Archies Online — order did not received nor refund

Address:

Varanasi, Uttar Pradesh, 221001

My order number is al[protected].
I did not receive nor got refund.
No response from your customer care
No response on email. I habe raised tickets. I have sent around 10 emails. Called multiple times not even single response. This is worst customer service.
Worst customer service.
Really disappointing
If this is not resolved we have to take serious action against the company.