Archies Online — Product not received even after three days after guaranteed same day delivery

Hi Team,

The product to be delivered on 22nd August has not been delivered yet after many days although was assured same day delivery.Multiple tickets raised for the same but all put on hold and no response received on cancelling and refunding the amount.No help from the Helpdesk as well.
One of the worst service received as a customer and do not wish to engage in any future buys from them.
Kindly help in expediting the process and resolving the complaint.

Regards,
Shobhita