Archies — Pathetic customer support

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, waiting time infinite to reach customer care. i have order no :AL[protected] order booking date :20th August 2015 requested order delivery date : 28th August 2015 status showing : order packed and printed. how do i find out the current status ..why its not showing any courier information? and if nobody picks up the call in customer care how will i get the answer