Comments
Dear Sir
I have investigated the matter and due to non payment till last minute your booking was cancelled. Rajesh was keep on following with Mr. Rangith and Haran both on balance payment. But you were keep on telling that guest phone is not reachable or he is out of coverage. You paid the amount finally after many follow ups on by Sunday 25th Nov. Where as your guest had to travel on 29th. Bookings were cancelled due to non payment of balance in time.
I have investigated the matter and due to non payment till last minute your booking was cancelled. Rajesh was keep on following with Mr. Rangith and Haran both on balance payment. But you were keep on telling that guest phone is not reachable or he is out of coverage. You paid the amount finally after many follow ups on by Sunday 25th Nov. Where as your guest had to travel on 29th. Bookings were cancelled due to non payment of balance in time.
Please find below the mail, which was sent on 24th Nov after many many follow up. Even then you did not make payment.
Package Quote ARV
Sat, Nov 24, 12:01 PM (11 days ago)
to Rangith
Dear Mr. Rangith,
As you know time is running very fast and clients travel date is very close. Every thing has to be paid asap, to reconfirm the services.
We have to remit the money to Malaysia not in India and remittance takes min. 3 days to get the credit in overseas account.
If we did not get the balance amount today, we will not be able to operate this tour. We will refund the amount as per cancellation policy.
http://www.arvholidays.com/terms-and-conditions.html
We look forward to hear soon from you.
Regards
[protected]
Rajesh Singh
ARV Holidays (P) Ltd.
Package Quote ARV
Sat, Nov 24, 12:01 PM (11 days ago)
to Rangith
Dear Mr. Rangith,
As you know time is running very fast and clients travel date is very close. Every thing has to be paid asap, to reconfirm the services.
We have to remit the money to Malaysia not in India and remittance takes min. 3 days to get the credit in overseas account.
If we did not get the balance amount today, we will not be able to operate this tour. We will refund the amount as per cancellation policy.
http://www.arvholidays.com/terms-and-conditions.html
We look forward to hear soon from you.
Regards
[protected]
Rajesh Singh
ARV Holidays (P) Ltd.
Contact Information
Delhi
Delhi
India
Delhi
India
www.arvholidays.com; www.arvholidays.in
File a Complaint
Please check all your communication and we always request our guest that they should take meals {lunch and dinner} there only, so they get flexibility. We Only include breakfast in our package. But you insisted to include the meal coupons in the package, which we did. Once you arrive there in Malaysia, you informed us that you do not want to go for meals as restaurants were away. So in that case also we manage to cancel 1 Dinner coupon. It is not possible to cancel the pre purchased services at last minute. Since on international trip, we have to always pay for all services before guest check-in, so our guest don't face any service issue.
Even after this, we had already processed your refund from our end on 19th Oct. 2015. You can find below the transaction details.
Funds Transfer Approved Successfully !
Reference
Id Transaction
Time stamp Debit Account Id Credit Account Id Transaction
Amount Transaction
Currency Scheduled Date
15115725 [protected]:33:21 PM A R V HOLIDAYS PRIVATE LIMITED[protected] [protected] 1, 218.00 INR [protected]
This is an electronically generated receipt and does not need any signature