Ashok Leyland — Spares Not Available for BS IV Vehicles - 2518XL

Address:

211, S Veli St, Periyar, Madurai Main, Madurai, Tamil Nadu 625001

Hello,

Vehicle model AL 2518 XL – 260”WB BS IV registered no KA51AC5253.
We have registered a complaint (on 13/01/2021) at TVS & Sons Ltd - Ashok Leyland, Madurai (Branch) regarding Centre Joint shaft & bearing noise. Mr. Selvam (Vehicle attender) was explained about the issue briefly by our driver Mr. Sugumar. Mr. Selvam checked the Issue and provided the Performa for Rs. 9000/- promising to resolve the issue by 4PM. We have agreed and accepted to pay the subjected amount.
Next 1 hour I got a call again from Mr. Selvam briefing that the centre joint is of different type so the Performa amount will be revised to Rs.12000/- where we agreed to the same. Meanwhile all the dismantling work was happening. Around 2PM I got a call from Mr. Selvam stating that this centre joint is of different model we don’t have spares at our showroom, we will arrange from the market to clear the issue where the Performa value changes to Rs.16000/-.
We agreed to replace the spare with the said amount. He called back at 4PM and said that the part no is mismatched in the local market. As informed earlier this model Centre joint is difficult to get in the local market also we have checked with all our Tamilnadu showrooms, where there is no spares available.
Luckily they have only 1 set available at poonthamalli, chennai and Mr. selvam Statement was, we have to place an order to that showroom, and we will be receiving the spares by 19/01/2021 only then we can replace the parts. Untill then the vehicle should stand ideal (6 days). He also said that its not their fault, it’s purely AL fault not providing proper spares. We also insisted him to re-mantle the parts to the old condition so that we will move on to the load and later once you informus we will come and replace it. He objected that once dismantled cannot be rebuilt. It is a must you have to wait till the parts arrive. This is the last conversation.
Losses we are facing due to TVS & Sons Ltd - Ashok Leyland, Madurai employee carelessness,
my vehicle is now halted at Madurai showroom,
1) We missed out a planned loads to Hyderabad at (8PM), which was already informed to Mr Selvam at the time of job card entry. (Rs.38500/-)
2) Driver is not allowed to stay in showroom due to covid19 situation. Until the vehicle is getting ready I have to support him to stay in the local place (with Accommodation/Food etc) (Rs.6000/-).
We are struggling for to get spares for a 2 year old AL vehicle, we are highly disappointed.