[Resolved]  Asianet Broadband — less speed than offered, severe throttling, downtimes and inconsistent speed across services

Address:	Thiruvananthapuram, Kerala, 695032
Website:	asianetbroadband.com

Subscriber id: tv118940
Region: trivandrum / kerala /

I have tried contacting the customer service frequently regarding the abysmal service asianet broadband is providing. A month ago, i switched from 1mbps at 650 to 10mbps with no fup at 799 (+18 percent gst), which should give me 10mbps on every website i visit.

However though asianet has been providing me with abysmal speeds, downtimes and throttling, every day, and has been lying blatantly about the speeds and has been throttling services like netflix and twitch. Tv

The more peculiar thing is the lie that they pull about their speeds, naturally anyone who chooses to check their speeds will use speedtest.net, but asianet has rigged the website to provide false speeds, incase for me, i always get 10mbps speeds on speedtest.net, but below acceptable speeds on other speedtesting services like fast.com (Netflix) and speedof. Me, i have attached screenshots for proof.

This is unacceptable for the price they are charging for speeds and services which local providers are giving at much lesser costs and has better uptime and has a better customer support.

I did try contacting asianet customer support, whose lines are always busy and now does a missed call feature where the customer should, miss call them, and then at their favorable time will call you back and ask about the issue and will offer you the "router restart" method and will send a technician right away, infact i haven't had anyone check my connection, infact my connection is fine, but it's asianet throttling or doing some kind of speed reduction system.

This happens way too often, the connection drops and the routing is bad, the speed is inconsistent, on a good day i get 5mbps tops.

If this is the way this god forsaken company is choosing to treat their customers, i wish the forums would intervene and help me out here.

Thanks.

Screenshots attached.

First picture is speedtest.net showing 10 mbps
Second picture is speedof. Me showing 1.76mbps
Third picture is fast.com showing: 220kbps
Forth picture is their customer service not responding and also billing me.