Asianet Cable — Disconnection of cable connection

Address:

Ernakulam, Kerala, 682509

My self customer of asianet cable connection number GI91008438 has received a complaint resolved message in my phone number with ticket number GI00013152 on[protected] for the complaint which i registered with asianet for the disconnection of cable for not paying on the months of october 2015 to january 2016.so they reconnect me the connection as per the above complaint on this middle of january 2016 and again they disconnect 0n 08-march-2016.now i got a messagee in my phone on 10-march-2016 for the payement of rupees 960 .so now they are forcing me to pay for the months which i dont use the cable due to the disconnection which coasts 160 peer month from last october 2015 to march 2016.so kindly consider this complaint in a priority due to the irresponsible customer care offices/headoffice/district office and my local agents who did not take proper actions for my complaints which includes the complaint i submit to the local agent on 20-november-2015 with written complaint to reply for my complaint as per(right to information act) which they dont reply yet.


PROOF OF LAST SUBMITTED COMPLAINT ON 16-FEB-2016

TO

THE PERSON WHO MAY CONCERNED


FROM OCTOBER 2015 TO JANUARY 2016 MY CABLE CONNECTION HAS BEEN DISCONNECTED WITHOUT ANY MEMO.AS PER RIGHT TO INFORMATION ACT I ALREADY GIVEN 1 COMPLAINT TO THE DESIGNATED IN CHARGE OF EDAVANAKKAD OFFICE(MR. SUNIL)SITUATED IN VYPIN ERNAKULAM DISTRICT ON 21ST OCTOBER 2015 AND THEY DIDNT TAKE ANY ACTION OR DO NOT REPLY FOR THE SAME ABOVE MATTER.AND ON 2015 DUE TO SOME CONNECTION ERRORS I CALLED MY LOCAL CABLE AGENT TO CHECK FOR THE PROBLEM AND FINALLY THEY SORT IT OUT BY CUTTING THE THUNDER RESISTANT DEVICE CONNECTION FROM THE TV AND GIVE DIRECT CONNECTION COMPLAINING ME THAT THE THUNDER RESISTANT AID IS CAUSING PROBLEM FOR ERROR OF CONNECTION AND BY NEXT MONTH RAINNY SEASON I LOST MY TELEVISION EVEN AFTER USING ALL PRECAUTIONARY DEVICES LIKE ELCB & MCB WHICH COAST RS 60, 000 DUE TO THE IRRESPONSIBILITY OF THE CABLE LOCAL AGENT.ON JANUARY 2016 I PERSONALLY MET MR.JANARDHANAN IN PALARIVATTOM ERNAKULAM OFFICE FOR THE ABOVE COMPLAINT AND HE PROVIDED ME WITH CONNECTION ON SAME DATE AND GOT DISCONNECTED AGAIN ON 14/02/2016.NOW FROM 14/FEB/2016 THE CABLE SEVICE HAS BEEN AGAIN DISCONNECTED WITHOUT ANY MEMMO AND AFTER TWO DAYS I RECEIVED AN SMS FOR THE PAYEMENT OF RS 800.MY SUBSCRIPTION CHARGES WAS 160 AND ILLEAGALLY THEY CHARGED ME 180 PER MONTH.SO KINDLY TAKE NECESSARY ACTION ON THESE AGENTS AND MY ISSUE WHICH I M NOT INTERESTED TO PAY TILL JANUARY THE COAST OF RS 800 WITHOUT USING YOUR SERVICE FROM OCT TO JANUARY.I ALREADY SEND MANY COMPLAINTS TO LOCAL AGENTS AND CUSTOMER CARE WHO ARE IRRESPONSIBLE FOR TAKING ANY ACTION FOR ABOVE REASONS AND EVEN NOW THEY ARE REFUSING TO ATTEND MY CALL BY PICKING UP THE RECEIVER AND KEEPING IT WITHOUT ANY REPLY.YOU CAN CHECK ALL MY COMPLAINTS WHICH I SUBMITTED THROUGH LOCAL AGENT AND CUSTOMER CARE AND U CAN EVEN CHECK MY CABLE CONNECTION USAGE.NOW I M FED UP WITH YOUR CONNECTION, LOCAL AGENT AND CUSTOMER CARE USING NO([protected])PERSONNELS.ON 03/02/2016 THEY SEND ME AN SMS THAT THEY HAVE RESOLVED THE COMPLAINT BY ISSUING ME TICKET NUMBER GI 00012768.SO KINDLY CONSIDER MY CASE SERIOUSLY AND TAKE IMMEDIATE ACTION ON THIS MATTER.I[censored] DONT TAKE ANY ACTIONS ON NEXT WORKING DAY I WILL SURELY FILE A PETTITION TO THE CONSUMER COURT FOR THE PENALTY WHICH CAUSED HEAVY LOSS MADE BY YOUR ASIANET CABLE SERVICE, SERVICE PROVIDERS AND CUSTOMER CARE BY PROVIDING THEM WITH ALL THE NECESSARY PROOFS WHICH JUDGE MY STATEMENT AS TRUTH .SO KINDLY PLS CHECK MY YEARLY ADVANCED CASH PAYMENTS WHICH I MADE IT MONTHLY DUE TO ALL ABOVE IRRESPONSIBLE BEHAVIOURS FROM ALL YOUR SIDE OF ASIANENTLOCAL AGENT.PLS NOTE THAT I[censored] DONT TAKE ANY ACTION WITHIN NEXT WORKING DAY I WILL SURELY TAKE THIS MATTER TO THE PUBLIC THROUGH ALL KIND OF AVAILABLE MEDIAS WITH PROOF.


MY SET TOP BOX NO= 0880392CC5B7

MY SUBSCRIBER ID = 91008438