Asianet Digital TV — Poor signal reception in most of the High Definition channels

Address:

Thiruvananthapuram, Kerala

The following are the HD channels that Asianet is streaming in its Emerald Digital HD package as on[protected] No: Channel No: Channel name Signal quality 1. Channel No: 801 - NHK - Signal Reception is good 2. Channel No: 802 - HD Movies Now - Poor signal, Intermittant frame freeze, video pixellation and jitter 3. Channel No: 803 - HD MTunes - Poor signal, Intermittant frame freeze, video pixellation and jitter 4. Channel No: 804 - HD Trace - No Video for the past few weeks 5. Channel No: 805 - HD UTV Stars - No Video for the past few weeks 6. Channel No: 806 - Star HD1 - Video quality is ok (Probably because of the ongoing ICC World Cup matches) 7. Channel No: 807 - Star HD2 - Video quality is ok 8. Channel No: 808 - HD History - Video quality is ok 9. Channel No: 809 - Ten HD - Intermittant frame freeze, video pixellation, jitter and frequent blanking of the screen with "Poor signal" warning indication 10. Channel No: 810 - Nat Geo HD - Signal quality is ok 11. Channel No: 811 - Star Movies HD - Poor signal, constant Video pixellation 12. Channel No: 812 - HD Star Plus - Signal quality is ok 13. Channel No: 813 - HD Star World - Poor signal, Intermittant frame freeze, video pixellation 14. Channel No: 814 - HD CNBC - Poor signal, constant video pixellation 15. Channel No: 815 - Sony Six HD - Poor signal, Intermittant frame freeze, screen blanking, video pixellation and jitter 16. Channel No: 816 - Sony HD - Signal quality is bearable 17. Channel No: 817 - Sony PIX HD - Signal quality is bearable 18. Channel No: 818 - Zee TV HD - Poor signal, Intermittant frame freeze, video pixellation and jitter 19. Channel No: 819 - Zee Cinema HD - Poor signal, Intermittant frame freeze, video pixellation and jitter In most of the HD channels there is frequent video frame freeze, video pixellation and video and audio jitter problems . The picture in HD Ten channel which used to be the most clearest one is constantly freezing and the screen is blanking every now and then showing an indication "Poor signal" at the top left of the screen. Whenever it is tried to make this complaint in the Asianet Digital Customer Care complaint no: [protected] the person answering at the Asianet customer care replies that "This is a common issue" and he/she hesitates to register the complaint and give the complaint no: in return. When I insisted the lady customer care executive to register my complaint she put me on hold for a long time and gave me a complaint no: and replied that a Technician will attend the complaint and call me back. Thereafter I have not received any SMS in my mobile no:, registered with Asianet, regarding the registering of the complaint and the complaint no: which I normally used to get from Asianet. Within half an hour of my complaining I was able to see that all the above channels started to render smooth videos though at visibly lower video resolution. I guess they did some tweaking or tinkering of the video streams to temporarily make the reception in my area ok. No Technician has called me back and after 2 days I am still facing the same above mentioned problems in the same HD channels. Whenever a complaint is to be made to Asianet customer care we are bound to lose minimum Rs 6/- as phone charges since the whole process of interacting with the customer care executive and the time that the executive put our call on hold during the conversation takes minimum 7 to 8 minutes.It is high time that Asianet stop fooling its HD consumers with these kinds of cheap and unjust actions and start providing proper permanent good quality cable TV service to all those who have fully paid for their proper cable TV service in advance.