[Resolved] Asianet — High ping on all indian and asian servers | |||||
Customer id:tv118940 Service: broadband Issue: high ping and loss on servers outside kerala, in trivandrum. I've been contacting asianet's customer service for the past one week regarding the fact that there's constant throttling in the city of trivandrum on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 2 weeks, and asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I know this issue has affected only the area of trivandrum because a couple of friends and i usually plays video games together, 3 weeks ago, my ping and theirs who're also using the same plan as i has an acceptable ping of 45 -60ms right now it tops up to more than 200ms, ping is very important when it comes to pvp and multiplayer online gaming. Though constantly spamming your customer service only restarts the modem and doesn't change anything. I will attach technical information and screenshots to show you what i mean. Servers i ping to: Valve india cs:go/dota/steam servers 180.149.41.0/24 116.202.224.146/32 45.113.191.0/24 Overwatch, blizzard server: (Ip unavailable) Sostronk, india, blore servers: 52.66.115.214:10008 Was this information helpful? | |||||
May 17, 2017 Complaint marked as Resolved Asianet Satellite Communications customer support has been notified about the posted complaint. Verified Support Dec 06, 2016 Asianet Satellite Communications Customer Care's response Dear Sir, We tried to contact you on phone, but failed to get through .Please share your available contact number to address your concern . Thanks & Regards Asianet Broadband Team Verified Support Dec 06, 2016 Asianet Satellite Communications Customer Care's response @TV118940Dear Sir, As per our conversation on 6th Dec 2016, Your speed issue has been forwarded to concerned section for the necessary action at the earliest . Thanks & Regards Asianet Broadband Team | |||||
 3 Comments | |||||
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[protected]. This is my contact number, please call on this number.
The cable wire got broken tuesday december 20, 2016. we registered the complaint tuesday morning. In spite of repeatedly calling [protected] and palakkad office, they didn't care to even come to the house to see the complaint.
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+91 80 8606 0665 [Corporate Customer Care]
2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
CODE: TV55391